Accessible contact and response routes
Define ownership, expected evidence, monitoring and escalation before relying on this control.
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Resources / COHSEW knowledge
Consumer Support
A clear route for certificate checks, safety concerns, complaints and accessible assistance.
Objective
What this area means for safer, healthier and more responsible operations.
Consumer enquiries may reveal product, service or certification issues that require controlled triage. COHSEW separates general information, certificate verification, complaints, appeals, safety reporting and emergencies so each concern reaches the right process.
COHSEW principleUse competent, risk-based assurance to prevent harm, verify control and support continual improvement.
Priority controls
Where organisations should focus.
Priorities must be adapted to the organisation, activity, location, affected people and applicable legal requirements.
Urgency and safety triage
Define ownership, expected evidence, monitoring and escalation before relying on this control.
Complaint, appeal and impartiality controls
Define ownership, expected evidence, monitoring and escalation before relying on this control.
Privacy, evidence and status communication
Define ownership, expected evidence, monitoring and escalation before relying on this control.
How COHSEW supports you
From risk question to measurable assurance.
Our specialists help organisations select proportionate methods, preserve independence and turn technical evidence into action.
- 01Use emergency services for immediate danger
Agree the scope, accountable owner, evidence and success measures, then review effectiveness over time.
- 02Provide product, organisation and certificate details
Agree the scope, accountable owner, evidence and success measures, then review effectiveness over time.
- 03Preserve evidence and avoid sharing unnecessary sensitive data
Agree the scope, accountable owner, evidence and success measures, then review effectiveness over time.
Authoritative guidance
Continue with the primary sources.
These external resources informed this page. Always confirm current national law, regulator guidance and contractual requirements for your location.
01International Organization for Standardization
Certification and conformity assessment
Open official source ↗02World Health OrganizationOccupational health
Open official source ↗03ISO/IECISO/IEC 27001 information security
Open official source ↗Information on this page supports awareness and programme design. It is not legal, medical or regulatory advice, does not reproduce the full text of any standard and does not replace competent assessment of your specific circumstances.
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