Accessible and respectful feedback routes
Define ownership, expected evidence, monitoring and escalation before relying on this control.
World time
Legal & Access / COHSEW knowledge
Feedback
Tell COHSEW what helped, what was unclear and where a service or page should improve.
Objective
What this area means for safer, healthier and more responsible operations.
Feedback is routed separately from formal complaints, appeals, certificate challenges and urgent safety reports. Useful feedback identifies the service or page, the desired outcome and any accessibility need without including unnecessary sensitive information.
COHSEW principleUse competent, risk-based assurance to prevent harm, verify control and support continual improvement.
Priority controls
Where organisations should focus.
Priorities must be adapted to the organisation, activity, location, affected people and applicable legal requirements.
Triage to the correct accountable team
Define ownership, expected evidence, monitoring and escalation before relying on this control.
Protection of personal and confidential information
Define ownership, expected evidence, monitoring and escalation before relying on this control.
Learning themes and response tracking
Define ownership, expected evidence, monitoring and escalation before relying on this control.
How COHSEW supports you
From risk question to measurable assurance.
Our specialists help organisations select proportionate methods, preserve independence and turn technical evidence into action.
- 01Describe the page, service or interaction
Agree the scope, accountable owner, evidence and success measures, then review effectiveness over time.
- 02State whether a response or accessible format is needed
Agree the scope, accountable owner, evidence and success measures, then review effectiveness over time.
- 03Use the formal complaint or emergency route when appropriate
Agree the scope, accountable owner, evidence and success measures, then review effectiveness over time.
Authoritative guidance
Continue with the primary sources.
These external resources informed this page. Always confirm current national law, regulator guidance and contractual requirements for your location.
01World Health Organization
Healthy Workplace Framework and Model
Open official source ↗02UK Information Commissioner's OfficeData protection guidance for organisations
Open official source ↗03International Organization for StandardizationCertification and conformity assessment
Open official source ↗Information on this page supports awareness and programme design. It is not legal, medical or regulatory advice, does not reproduce the full text of any standard and does not replace competent assessment of your specific circumstances.
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